At Tuytool, we are dedicated to upholding a standard of excellence in everything we do. Each item undergoes rigorous inspection before leaving our facility, and we take meticulous care in packaging to ensure safe delivery. This ensures that your products arrive in immaculate condition, ready for immediate use.
Should you encounter any issues, rest assured that we are here to assist you every step of the way. We understand the importance of providing fair and equitable treatment to all our valued customers.
For assistance, please reach out to us via email at [email protected].
We understand that there may be occasions when customers need to make adjustments or cancel their orders. To accommodate such instances, we have established the following guidelines for order modification/cancellation:
Customers have the option to modify or cancel their orders within 24 hours of successfully placing them. After the 24-hour window has passed, requests for order modification or cancellation cannot be accommodated as the order will have been processed and dispatched to the carrier.
Here’s how you can proceed with modifying or canceling an order:
1 Collect all necessary information, including the order email, order number (found in the order confirmation email from Tuytool), and specific instructions for the desired changes or cancellation.
2 Send your request along with the provided details to [email protected], using the subject line [Modify/Cancel Order + Order Number].
Refunds for canceled or modified orders:
We will promptly process your request upon receipt and aim to provide a response within 2 business days. The refund process typically takes 5-10 business days. However, please note that some banks may require additional time to process the refund.
Return Address:
If you need to return an item, please use the following address:
24-26 Arcadia Avenue, FIN0000, London, N3 2JU, United Kingdom