At Tuytool, we strive to ensure your complete satisfaction with every purchase. We understand that occasionally issues may arise, and we are committed to resolving them promptly and efficiently.
Refunds or replacements for items will be processed upon submission of unboxing processing records. These records should clearly demonstrate any defects in the received items or discrepancies between the received products and your order specifications. We kindly request that you notify us via email in advance of any such issues.
Our dedicated support team is readily available to assist you. You can reach out to us via email at [email protected] or by phone at +15055375316. Our operating hours are Monday to Saturday, from 8:00 a.m. to 5:00 p.m., and Sunday is closed, GMT-8. In the event that your call goes unanswered, please feel free to send us an email with your order number and a detailed description of the issue. Once we verify the refund or replacement, our staff will provide you with clear instructions on the next steps to be taken. Your cooperation and understanding are greatly appreciated as we work to resolve any concerns you may have.
At Tuytool, your satisfaction is our priority, and we are dedicated to ensuring that your shopping experience with us is nothing short of exceptional.
Refunds and Return Process:
Customers are responsible for covering the return postage costs. Once the returned product is received, refunds, if approved, will be processed back to your original payment method within 7 business days (excluding holidays or weekends).
Please note that we no longer provide return labels with orders. However, there are alternative options available to streamline your return process. You can either generate and print your prepaid label, obtain a QR code for use at eligible USPS or FedEx locations, or return the item in-store. It is essential to ensure that the item is correctly packaged with the appropriate label to expedite the return process. Kindly be aware that items returned to us in error, with an incorrect label, or those not meeting our return criteria, will not be eligible for return or refund.
Returns Address:
For returns, please use the following address:
24-26 Arcadia Avenue, FIN0000, London, N3 2JU, United Kingdom
The return and refund process may vary depending on the items you’ve ordered.
Late or Missing Refunds (if applicable):
In the event that you have not received your refund within 7 business days, we recommend taking the following steps. Firstly, please check your bank account to confirm if the refund has been processed. Should you not find the refund credited to your account, we advise contacting your credit card company to inquire about the status of the transaction. Additionally, reaching out to your bank to verify the transaction details can provide further clarity. It is important to note that refunds may take some time to reflect in your account due to processing times. If, after completing these steps, you still have not received your refund, please do not hesitate to reach out to us for further assistance.
Return Fees (if applicable):
Customers are responsible for covering the shipping costs associated with returning the product to us. Please note that shipping, handling, and any associated fees are non-refundable. We do not accept cash on delivery for return shipments. To facilitate the return process, we kindly request that you provide us with the tracking number for your return shipment. It is essential to ensure that goods are shipped using a reliable mail service to avoid any delays or issues in the return process.